Shipping policy

At LAKALISSE, every order is carefully prepared and shipped using DHL Express, a fast and reliable international carrier.

1. Processing Times

Orders are processed and shipped within 24 to 72 hours (business days). A DHL tracking email will be sent once your order has shipped.

2. Shipping Methods

DHL Express – Worldwide delivery available across multiple countries and regions.

Estimated delivery times: 1–5 business days depending on destination country.

3. Shipping Costs

Shipping fees are automatically calculated during checkout depending on destination and package weight.

4. Order Tracking

All orders include a DHL tracking number.

5. Possible Delays

Shipping delays related to customs clearance, weather conditions, or peak seasons may occur. LAKALISSE cannot be held responsible for additional carrier delays.

6. Customs Duties & Taxes

For countries outside the European Union, customs duties or import taxes may apply and remain the responsibility of the customer.

7. Incorrect Address

Customers are responsible for providing accurate shipping information. Additional shipping fees caused by incorrect addresses are the responsibility of the customer.

8. Lost Packages

If a package is reported lost, an investigation with DHL will be opened. Replacement or compensation cannot be processed until the investigation is completed.

9. Acceptance of This Policy

By placing an order on lakalisse.com, you acknowledge and accept this Shipping Policy.